Frequently Asked Questions (FAQ):
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collapse What are you current special offers?
Domestic orders of $60 or more receive free shipping.
collapse Are Belle Ame' Products in stores?

  For your shopping convenience, we are establishing wholesale accounts with retailers. Check back in the future for a store near you.

collapse Can I call you with my order?

  Sure, but we may not always be able to answer, if that is the case you can leave a message with your order and contact information so we can contact you after preparing your invoice and request any additional information. You can call us at (850)912-8240.
collapse Can I get a catalog of your products?

  We do not currently have a paper catalog, feel free to use the website as a catalog and place your order in whichever way is most convenient to you. Of course, let us know if we can assist at all.
collapse Can I place an order by fax?

  Of course, please use our order form
collapse Can I send an order via email?

  Absolutely, just email us your order and be sure to include your contact information so that we may call you to give you your total and process your payment. Be sure to not email credit card information. Email your order and information to: orders@belleame.com
collapse Can I send my order in the mail?

  Certainly, just print our order form and mail it to us. Our mailing address is:

2009 9th. Ave,
Pensacola, FL 32503

collapse Can I send you my gift list rather than ordering through the website?

  We will deliver anything you’d like to any doorstep you’d like on any day you’d like. If you’d like, you can use additional order forms to specify what goes where. However, free shipping does not apply when shipping to multiple addresses.
collapse Can you gift wrap my order?
We certainly can, our gift baskets are an easy way to have this accomplished, or you can choose your own products to have put in a basket or gift wrapped for a small extra charge.
collapse Can you send my own cards to include with my gift?
We will include and send anything you?d like as long as a future delivery date is specified to allow for us to receive your cards to include them in the shipment. We can also create a custom one for you for a small additional charge.
collapse Do you ship internationally?
Absolutely, most countries are available in the drop down menus while checking out. If for some reason, you are unable to find a particular country or territory, please let us know and we will add it within 24 hrs.
collapse How accurate are your product pictures?
We post pictures that best represent the product you will be receiving. However, due to the nature of our business in that our products are made by hand one small batch at a time, there are bound to occasionally be very small variations in color or packaging. The settings used in the cameras we used to photograph as well as your monitor's settings can have subtle effects on how images are portrayed. If you receive your product and are unhappy with it, in accordance with good customer service, good business practices and our return policy protocol, we will do anything we can to remedy the situation.
collapse How do get in touch with you?

  Feel free to use any method that suits you. We should mention that in our experience, emails are a much easier and efficient way of getting in touch than phone tag. If your message needs immediate attention, please write “URGENT” in the subject line and we will get back to you as soon as we see it.
collapse How do I place a wholesale order for my retail store?

  Go to our wholesale page and fill out our wholesale order form, upon receipt and approval, you will receive a price list, and confirmation.
collapse How early should I place my Holiday orders?
As early as possible, it also ensures that your products will be planned for future stocking and will be as fresh as possible
collapse How soon do you products leave your shop?
Our products are mostly handmade to order in small batches to ensure incredible freshness and quality. Part of our commitment to customer service is to have our products to our customers as soon as possible. However, due to the fact that our products are carefully made to order and individually packaged entirely by hand in our shop in Pensacola, FL, we may take 3-7 business days to ship your order. During periods of high heat and humidity, bath bombs can become particularly difficult due to make due to cracking and excessive expansion during drying, so it can take a few batches to make bath bombs that meet our standards aesthetically to send to customers who bought them sight unseen. The best thing about our products is that we make most of them to order to provide you with the finest, freshest products possible. It often takes less than that since we understand that prompt service and the reduction in waiting time for orders is a crucial part or proper customer service. We make every effort to ship as quickly as possible. We want you to be surprised by your order being delivered much sooner than you expect. If you need to know your definite delivery date, please contact us. If you would like to know exact details about the processing of your particular order, please contact us.
collapse If I want an order for a delivered at a future date, when should I order?
As early as possible, this allows us time to plan and ensure the delivery date is to your exact request and that the products are as fresh as possible.
collapse What do you do with my information?
For your protection, all of the information you provide us to make your purchase happen is encrypted using leading edge, industry standard software. Additionally, we will never share or sell your information with anyone.
collapse Will you include my business card in my gifts?
If we receive it before it we ship the order, we will include it. We will also keep a copy for future orders.
collapse What if I just made a mistake while ordering?

  If you realize that you’ve made a mistake while ordering, notify us and we will do everything we can to stop or modify the order as long as it has not been shipped.
collapse What if I need my order shipped on a particular date?

  If you need to know your definite delivery date, please contact us. If you need your order delivered by a certain date, contact us and we will do everything we can to have your package delivered by that date.
collapse What if my order gets damaged transit?
We make every effort possible with our packaging to ensure that your package is shipped and received promptly and that your order arrives in the best condition it can. If your product is received showing signs or damage in transit, notify us and we will start the process to ship a replacement as soon as possible. At our discretion, we may ask that the damaged items be returned using a postpaid carrier. Belle Ame? reserves the right to make the decision modify your shipping method based on particular carrier rules and regulations as well as our determination that the items could be damaged in transit. Belle Ame? will notify you of our decision and discuss any additional charges, which you can reject, or simply modify the order. Please keep in mind that our shipping rates are in place to reflect the meticulous manner in which we pack and protect your order. We prepare shipments according to shipping industry standards and take photographs of the package before it is send out. In the case that an order gets damaged in transit, our packaging methods and photographs allow us to quickly receive any insurance due on the package. Regardless, you will receive a replacement as soon as you notify us or we receive the damaged goods at no additional cost.
collapse Will I be charged sales tax?
We are located in Florida, if you are out of state, you will not be charged sales tax.